CareCalls

Last updated: 19/01/2024

CareCalls helps you remember to do important things and/or checks that you are ok throughout the day, providing independence and peace of mind.

CareCalls works by delivering reminders and check-ins by phone call or text (sms) throughout the day, whenever they are needed. Messages can be personalised to your exact needs and if, you don't answer, we can inform up to 3 people by text, phone or email to say they should make sure you are ok.

Watch our new explainer video: https://player.vimeo.com/video/861685240?h=d522c4e5a9

Features

  • Available to the entire of the UK and USA
  • Available to anyone with a landline or mobile phone
  • No installation or delivery required
  • Pre-recorded reminders/check-ins can be recorded by family members, carers or CareCalls staff, different messages can be delivered at different times
  • Easy to pause, edit or cancel services via our phone customer service or online dashboard
  • Online dashboard shows carers which reminders/check-ins have been responded to

Services

One-off pre-recorded reminders | Free & unlimited usage

  • Perfect for one-off appointments and arrangements e.g doctors appointments
  • Contacts someone once on a given date and time
  • Delivers a personalised pre-recorded message reminder
  • CareCalls can alert 1 person if there is no response

Repeat pre-recorded reminders/check-ins | 30 day free trial then £12/month

  • Perfect for regular personal/household tasks or checking-in
  • Can contact someone as many times as are needed each day, any time 24/7
  • Delivers a personalised pre-recorded reminder/check-in
  • CareCalls can alert up to 3 people if there is no response

New Live caller service |  Starting at £122/month

  • Delivered over the phone by a professional carer
  • Perfect for in-depth check-ins and tackling loneliness
  • As many calls as are needed each week

Core info

Areas Available

National

Costs

Full/partial funding is available for eligible customers. All services include 30-day free trial. The full cost is only £12 per month (Inc VAT) all inclusive. Free on-time reminder service available

Email

support@carecalls.co.uk

Phone

0330 058 8244

Customer service availability

Main customer service hours

9.00 – 17.00 Monday to Sunday

Reduced availability customer service hours

17.00 – 21.00 Monday to Sunday

Service availability

24/7

Language support

Customer service and online dashboard in English. Reminders & check-ins can be delivered in any language.

Funding sources

Private, local authority, national/central government

Who we help

CareCalls has helped over 3000 people by delivering over 2 million calls. CareCalls can be used by anyone but many of our users have memory issues or are at risk in their homes due to falls or health emergencies. As part of this, we support those managing:

  • Poor memory
  • Frailty and balance issues
  • Learning disabilities
  • Dementia
  • Diabetes
  • Parkinson’s
  • Brain damage
  • Huntington's
  • Motor neuron
  • Spinal muscular atrophy.

We also provide peace of mind for carers and professionals who support vulnerable individuals.

Impact

  • Helped over 3000 carers and care receivers with over 2million calls delivered so far.
  • We have a 4.8 star Trustpilot rating. When asked, 82% of users said they would struggle without the service.
  • Worked with 15+ companies, local authorities and hospitals
  • Over 82% of users asked said they would struggle if product no longer existed, demonstrating product market fit.
  • Winner of a UnLtd Transform Ageing - £50k Scale up grant + recent 30k Thrive fund.

Case studies and reviews

Case studies: https://carecalls.io/category/case-studies/

Reviews: https://carecalls.io/reviews

 

Who to contact

Contact Name
Customer service
Telephone
0330 058 8244
E-mail
support@carecalls.co.uk
Website
carecalls

Time / Date Details

When is it on
Reminder & check-in delivery: 24/7
Time of day
Evening
Afternoon
Morning
Lunchtime
Session Information
Customer service: Monday to Sunday from 9am until 9pm

Other Details

Costs

Table of costs
Table of costs
AmountCost Type
€12.00 per month
Details
Full/partial funding is available for eligible customers. All services include 30-day free trial. The full cost is only £12 per month (Inc VAT) all inclusive.

Availability

Age Ranges
Referral required
No
Referral Details

No referral is required, anyone can use CareCalls.

Quality checks

  • Not applicable

West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.

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