West Family Hub - Newbury

Formally North Newbury Children's Centre

Who to contact

Contact Name
Sally Lawson
Contact Position
West Family Hub Manager
West Family Hub

Where to go

West Family Hub - Newbury
Victoria Park Nursery School & Family Hub
Victoria Park
RG14 1EH

Local Offer


The Family Hub provides services, activities, support and information for families who have children aged 0-19..

Provide experiences which take account of, and  respond to, the child’s developmental needs and which allow each child to make progress related to his/her own abilities.
The centre is committed to the inclusion of all children and has regard for the Disability Discrimination Act 1995 (DDA). 


Provision for children with special educational needs is a matter for everyone in the setting.  The staff will work in order to enable each child to meet their full potential and endeavour to give each family the support they need.

SEN Provision Type
Profound and Multiple Learning Difficulties, Medical, Specific Literacy Difficulties, Speech & Language Difficulties, Behavioural, Emotional & Social Difficulties, Autistic Spectrum Disorder, Physical Disability, Hearing Impairment, Moderate Learning Difficulties, Severe Learning Difficulties, Visual Impairment
Local Offer Age Bands
0 to 1
1 to 4
5 to 7
7 to 11
12 to 14
15 to 16
16 to 18

General Provider

Is your service accessible? (consider in general terms how you make your service accessible, in addition to any specific premises issues)
The hub is accessible to wheelchair users and to those who have mobility issues, and our outreach services are similarly accessible (please contact us about outreach). Please feel free to contact us in advance to discuss your / your child’s specific needs and we will do our best to work with you to resolve any access issues.
What are the eligibility criteria for your service? (please include any age restrictions, types of need catered for etc)
The Hub's services are open to all.
How are referrals/applications made to your service? (include details of who can refer/apply and referral and application process)
Many sessions are drop-ins and don’t need booking onto; parents, carers and other professionals may refer.
What is your service standard for responding to referrals/accessing services? (include timescales for responding to referrals and accessing services)
Some special services including support from the Hub's family support workers are accessed by referrals from health and other professionals.
Who provides / funds your service?
Local Authority
Are children, young people, parents / carers charged for your service?
Details of charges, whether any help is available with costs
Many groups are free and any other charges are minimal – e.g. £1 for Stay, Play & Learn sessions.
Inspection outcomes/quality awards
The Hub is registered and inspected by Ofsted.
Feedback and complaints procedure
The Hub will provide the best possible service for the children in their care and for parents/carers. We therefore will provide parents/carers with a means of making a complaint. Our complaints procedures will follow the West Berkshire Council protocol. Please contact the Centre on 0163531143.
How will I know my child will be safe using this service?
The Hub recognises it has a duty to ensure arrangements are in place for safeguarding and promoting the welfare of all children . The centre ensures we practice safe recruitment in checking suitability of staff and volunteers to work with children including full DBS checks on all staff and volunteers. Health and Safety is a major priority and all buildings and equipment are regularly cleaned and maintained.

West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.

Back to top of page