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Castle Gate

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Castle Gate is a unit which provides short break residential respite care (overnight, weekends and day) to families with children aged 7 to 18 who have a severe learning disability, challenging behaviour or complex health needs.  It also has an Outreach Team that can provide a range of support to families and a Young Carers' project.

Who to contact

Contact Name
Sara King
Contact Position
Castle Gate Team Manager
01635 43778

Where to go

Castle Gate
Castle School Grounds
Love Lane
RG14 2JG

Time / Date Details

When is it on
Castle Gate is a 52 week provision.
Time of day
Session Information
Overnight (2.30pm – 1.00pm the next day) or day time (9.00am – 2.30pm).

Other Details


Age Ranges
Referral required
Referral Details

Castle Gate residential short break service is a specialist service for those families in greatest need and referrals are by social workers in the Disabled Childrens Team.

Other notes

This information has been collected from third party providers, therefore the West Berkshire Family Information Service Directory (FISd) and West Berkshire Council cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service), OFSTED registrations and CQC registrations. Information collected by West Berkshire Information Directory is used solely to implement and supply the Family Information Service (FIS) and West Berkshire's Local Offer Special Educational Needs & Disabilities (SEND).

Local Offer


Castle Gate sets out to offer respite and support to young people (8 to 18 years) and their families. Our service is there to help to overcome some of the difficulties and pressures of caring for a disabled child. Overnight stays from after school until school the next morning are the mainstay of our service. We can also offer daycare if it helps meet the needs of the family. Our residential stays and daycare offer a relaxed and enjoyable break for the children as well as respite for the family.  Time with us offers a stimulating and fun time for the children, whilst giving families the opportunity to do those things that can be difficult with a disabled member of the family.

Our individual support plans are designed with families and children to ensure that every aspect of the child’s needs are met, from complex medical needs to specific language and communication difficulties.

Our outreach team is there to help families who are having difficulties associated with caring for their disabled child or to support children to access mainstream activities.

The young carers’ team provides support and help to children who have a caring role for a parent or sibling within the family.

SEN Provision Type
Profound and Multiple Learning Difficulties, Medical, Specific Literacy Difficulties, Speech & Language Difficulties, Behavioural, Emotional & Social Difficulties, Autistic Spectrum Disorder, Physical Disability, Hearing Impairment, Moderate Learning Difficulties, Severe Learning Difficulties, Visual Impairment
Local Offer Age Bands
7 to 11
12 to 14
15 to 16
16 to 18

General Provider

Is your service accessible? (consider in general terms how you make your service accessible, in addition to any specific premises issues)
Our building is fully adapted for access by children with severe physical disabilities. The bedrooms are on two floors and there is a lift for wheelchair access. Communication around the building is displayed in many forms to help children with a variety of communication difficulties. Every child using our service will have an individualised support plan which will state clearly how their specific needs will be met whilst they stay with us. We have transport which is equipped for wheelchair access, and outings to the park and other places figure largely in our daily routines. Please feel free to contact us in advance to discuss your / your child’s specific needs and we will do our best to work with you to resolve any access issues.
What are the eligibility criteria for your service? (please include any age restrictions, types of need catered for etc)
Access to Castle Gate residential respite service is via an assessment of need by a social worker and therefore has to meet the threshold criteria for children’s social care (on the Council’s website). Access to outreach or young carers can be via a professional working with the family.
How are referrals/applications made to your service? (include details of who can refer/apply and referral and application process)
Castle Gate residential short break service is a specialist service for those families in greatest need and referrals are by social workers in the Disabled Childrens Team.
What is your service standard for responding to referrals/accessing services? (include timescales for responding to referrals and accessing services)
We aim to provide as responsive a service as we can. Planning for our children’s stays can be a complicated process, matching the needs of each individual attending for the session so that their stay is both positive and stimulating. This means we have an assessment period where for one or two initial visits it would be arranged during an evening where a parent/carer could accompany the child and help us build the individual support plan for the child and complete our impact risk assessment. We would hope to be providing realistic respite places within six to eight weeks of initial referral.
Who provides / funds your service?
Local Authority
Are children, young people, parents / carers charged for your service?
Details of charges, whether any help is available with costs
The only cost involved in our service is that of the pocket money that the children would spend on outings from the home.
Inspection outcomes/quality awards
The home is inspected by Ofsted as a children’s home and short break home. At our last inspection we were judged as ‘good’ by Ofsted.
Feedback and complaints procedure
We provide families with feedback of every stay their child has with us. There is a formal complaint/compliment process in place and feedback from families is essential in our continuing development as well as informing the style of care required by our children. Castle Gate respite care now has an online feedback form – please use the link above.
How will I know my child will be safe using this service?
Castle Gate complies with all Ofsted and statutory regulations. From our recruitment of staff through to our day to day interaction with children, everything we do has the best interest and safety of the children at its heart. Observation and recording is at the centre of our practice, this is closely monitored and assessed to ensure that our service is working at the highest level for the children. Close working relationships with our families is a high priority, it enables us to adapt to changing needs and individual development of our children.

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