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SEND Information Advice and Support Service (SENDIASS)

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West Berkshire Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) is available to parent carers of children and young people aged 0-25 with special educational needs and/or a disability (SEND) and also to children and young people with SEND themselves.  The support and advice provided is impartial, confidential and free. We will listen to your concerns and answer your questions about anything relating to your special educational needs and disabilities. Our service is statutory and is available to parents, carers, children and young people living in West Berkshire who pay their council tax in Newbury.  ‘Parents’ includes all those adults with parental responsibility.

Costs

Free

Activity Period

Monday - Friday, 9am - 5pm

Is referral required?

No

Referral and Availability Notes

Self referral is welcomed.

Local Offer

  • General 1 Is your service accessible, consider in general terms how you make your service accessible, in addition to any specific premises issues

    Yes, we can arrange to meet in an accessible building should the need arise.

  • General 2 What are the eligibility criteria for your service, please include any age restrictions, types of need catered for, etc

    The service is for parent carers of children and young people aged 0-25 with special educational needs and/or disabilities (SEND) and children and young people with SEND themselves. To be eligible for our service you need to be living in West Berkshire. We can answer your calls Monday to Friday 9am-5pm, and put you in touch with a local adviser who should contact you within five working days. We have a comprehensive website which provides 24/7 information.

  • General 3 How are referrals / applications made to your service, include details of who can refer/apply and referral and application process

    Schools, the SEN team or professionals can refer to our service but we also accept self referrals from parent carers, children and young people.

  • General 4 What is your service standard for responding to referrals / accessing services, include timescales for responding to referrals and accessing services

    We will answer your call between 9am and 5pm, Monday to Friday. If we need to put you in touch with a local adviser, they will contact you within five working days.

  • General 5 Who provides / funds your service

    Local Authority

  • General 6 Are children, young people, parents / carers charged for your service

    No

  • General 8 Feedback and complaints procedure

    We believe that compliments and complaints are a valuable indicator of quality of service and an opportunity to refine our performance. If you would like to provide feedback about any aspect of our service, please contact westberksiass@roseroad.org.uk or call 0300 303 2644.

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West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.

Contact details

  • Name: Rose Road West Berkshire
  • Address: County of West Berkshire