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Domiciliary Care for Adults - Your Choice Services West Berkshire Mencap

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Services we provide

  • Assistance with personal care
  • Assistance with shopping
  • Assistance with domestic chores
  • Assistance with learning new skills
  • Assistance with managing moods, emotions and behaviours
  • Assistance with meal preparation and managing a healthy lifestyle
  • Assistance with accessing social and recreational activities
  • Assistance in taking medication or attending medical appointments
  • Advice on developing personal relationships
  • Assistance with managing finances.

Costs

Please contact us directly to discuss packages and costs

Activity Period

24 hour service. Office hours Monday to Friday 9am till 5pm

Is referral required?

No

Referral and Availability Notes

We accept referrals from the local authority or self referrals from service users, parents or carers.

Local Offer

  • General 1 Is your service accessible, consider in general terms how you make your service accessible, in addition to any specific premises issues

    Please feel free to contact us in advance to discuss your / your adult’s specific needs and we will do our best to work with you to resolve any access issues.

  • General 2 What are the eligibility criteria for your service, please include any age restrictions, types of need catered for, etc

    Service users who access our service must have a learning disability.

  • General 3 How are referrals / applications made to your service, include details of who can refer/apply and referral and application process

    Referrals can be made via the local authority or self-referrals can be made by the service user, parent or carers.

  • General 4 What is your service standard for responding to referrals / accessing services, include timescales for responding to referrals and accessing services

    We acknowledge referrals as soon as we receive them. When we have a waiting list we will endeavour to accept new service users as soon as we have a suitable vacancy.

  • General 5 Who provides / funds your service

    Local Authority

  • General 6 Are children, young people, parents / carers charged for your service

    Yes

  • General 7 Details of charges, whether any help is available with costs

    Please contact us for charges.

  • General 8 Feedback and complaints procedure

    The service conducts an annual customer satisfaction survey which provides an opportunity to provide feedback and comments on the service. However, we are keen to ensure that any issues are addressed by ourselves at the earliest opportunity and complaints and compliments should be addressed in the first instance to the head of the service verbally or by phone / email as follows: Name: Michelle Greenfield Telephone: 07812 496093 Email: michelle.greenfield@wbmencap.org.

    Should the complaint relate to the manager of the service (or dissatisfaction with the way an existing complaint has been handled) then complaints should be addressed to the Deputy CEO as follows: Jane Hall - 01635 778121- jane.hall@wbmencap.org - West Berkshire Mencap The Mencap Centre Enborne Gate Enborne Road Newbury Berkshire RG14 6AT

  • General 9 How will I know my child is safe using this service

    We have a rigorous recruitment procedure that ensures our staff are fully vetted. Our staff members have full enhanced DBS disclosures which cover adults and children. The DBS are renewed every 3 years. We also complete Individual Risk Assessments for everybody who attends the service, all activities are risk assessed and all staff are fully trained in a variety of subjects on a regular basis, including Health and Safety Awareness, Fire Awareness, Safeguarding, Medication Administration, Epilepsy, First Aid, Equality and Diversity, Autism, Infection Control and Privacy & Dignity. West Berkshire Mencap complies with all Health and Safety requirements and all associated legislation. Your Choice Services fully supports best practice and provides annual training refreshers to staff.

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West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.

Contact details

  • Name: West Berkshire Mencap
  • Address: Jacob's Well, West Street, Newbury, Berkshire, RG14 1BD

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