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Torch Help Hub

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Torch is run by volunteers from local churches to provide a helping hand to those who otherwise cannot get help and tend to fall through the gaps of existing support or provision. 

We offer a wide range of free personal and practical help as well as signposting to others with specialist expertise or local support groups you can go to.

- Urgent Help
- Enhanced Wellbeing
- Confidence Building

- Advocacy
- Practical Tasks
- Personal Help

Our online Community Support Hub has information on the events, activities and help available from local churches and Christian charities to support the local community.

Service access criteria: We aim to support anyone who has an unmet need and no means of getting help to resolve the issue within greater Reading and the surrounding area, as far as Theale. We expect referrers and clients to have exhausted all available means of support and there to be no financial means to pay for help. We do not seek to take on requests that can be met by other organisations.

Costs

Free

Activity Period

Our working hours are 9-5 Monday to Thursday. We aim to get back to you as soon as possible within 5 working days.

Is referral required?

Professional or self-referrals can be made. Go to https://torchhub.org.uk/#request-help

Referral and Availability Notes

Please go to  Referrals – Torch Help Hub (torchhub.org.uk)

Local Offer

  • General 1 Is your service accessible, consider in general terms how you make your service accessible, in addition to any specific premises issues

    We generally meet clients in their homes or at a suitable public venue such as a cafe.

  • General 2 What are the eligibility criteria for your service, please include any age restrictions, types of need catered for, etc

    We aim to support anyone within the greater Reading area, including as far as Theale, who has an unmet need and no means of getting help to resolve the issue. We expect referrers and clients to have exhausted other available means of support and there to be no financial means to pay for the help. We do not seek to take on requests that can be better met by other organisations.

    When completing the referral form section: "Additional referral details - What are the reasons for this referral?", please prioritise and select the most important reason. You can make a second referral if there is a another separate high priority reason for a referral. Please contact us directly on 0118 380 0260 if you have any queries.

  • General 3 How are referrals / applications made to your service, include details of who can refer/apply and referral and application process

    You may call or make a referral via the website

  • General 4 What is your service standard for responding to referrals / accessing services, include timescales for responding to referrals and accessing services

    Typically we aim to respond within 5 working days

  • General 5 Who provides / funds your service

    A variety of trusts, faith organsiations and individual donors.

  • General 6 Are children, young people, parents / carers charged for your service

    Our service is free but we may ask for a contribution to expenses.

  • General 7 Details of charges, whether any help is available with costs

    N/A

  • General 8 Feedback and complaints procedure

    Contact help@torchhub.org.uk or call 0118 380 0260

  • General 9 How will I know my child is safe using this service

    All volunteers have the appropiate level of DBS and bespoke safeguarding training. All referrals are risk assesed to ensure they can be undertaken safely for all parties.

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West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.

Torch Help Hub image

Contact details

  • Name: Torch Help Hub
  • Address: C/O Greyfriars Church, Friar Street, Reading, Berkshire, RG1 1EH

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