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General 1 Is your service accessible, consider in general terms how you make your service accessible, in addition to any specific premises issues
Please feel free to contact us in advance to discuss your / your adult’s specific needs and we will do our best to work with you to resolve any access issues.
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General 2 What are the eligibility criteria for your service, please include any age restrictions, types of need catered for, etc
Service users who access our service must have a learning disability.
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General 3 How are referrals / applications made to your service, include details of who can refer/apply and referral and application process
Referrals can be made via the local authority or self-referrals can be made by the service user, parent or carers.
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General 4 What is your service standard for responding to referrals / accessing services, include timescales for responding to referrals and accessing services
We acknowledge referrals as soon as we receive them. When we have a waiting list we will endeavour to accept new service users as soon as we have a suitable vacancy.
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General 5 Who provides / funds your service
Local Authority -
General 6 Are children, young people, parents / carers charged for your service
Yes -
General 7 Details of charges, whether any help is available with costs
Please contact us for details.
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General 8 Feedback and complaints procedure
The service conducts an annual customer satisfaction survey which provides an opportunity to provide feedback and comments on the service. However, we are keen to ensure that any issues are addressed by ourselves at the earliest opportunity and complaints and compliments should be addressed in the first instance to the head of the service verbally or by phone / email as follows: Name: Michelle Greenfield Telephone: 07812 496093 Email: michelle.greenfield@wbmencap.org.
Should the complaint relate to the manager of the service (or dissatisfaction with the way an existing complaint has been handled) then complaints should be addressed to the Deputy CEO as follows: Jane Hall - 01635 778121- jane.hall@wbmencap.org - West Berkshire Mencap, The Mencap Centre, Enborne Gate, Enborne Road, Newbury Berkshire RG14 6AT
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General 9 How will I know my child is safe using this service
We have a rigorous recruitment procedure that ensures our staff are fully vetted. Our staff members have full enhanced DBS disclosures which cover adults and children. The DBS are renewed every 3 years. We also complete Individual Risk Assessments for everybody who attends the service, all activities are risk assessed and all staff are fully trained in a variety of subjects on a regular basis, including Health and Safety Awareness, Fire Awareness, Safeguarding, Medication Administration, Epilepsy, First Aid, Equality and Diversity, Autism, Infection Control and Privacy & Dignity. West Berkshire Mencap complies with all Health and Safety requirements and all associated legislation. Your Choice Services fully supports best practice and provides annual training refreshers to staff.
Supported Living and Housing - Your Choice Services
Your Choice Services are part of West Berkshire Mencap, which is a local charity originally known as Newbury Mencap and founded in 1954. YCS manage supported living services in Newbury.
If you need extra support, but want to live as independently as possible, then Your Choice Services is your solution. You will live in your own private self-contained flat with a lounge, bedroom, bathroom and kitchen area, but in one of our shared houses so you can take part in group activities with your housemates in the communal lounge, kitchen and grounds, or out in the community.
Our vision is a world where people with a learning disability are valued equally, listened to and included.
We want everyone to have the opportunity to live a full and rewarding life and reach their full potential.
West Berkshire Mencap is a company limited by guarantee and a registered charity.
karen.ausmus@wbmencap.org
Costs
Activity Period
24 hours per day. We provide support 365 days per year, 24 hours per day
Is referral required?
Yes
Referral and Availability Notes
Referrals can be made via the local authority or self-referrals can be made by the service user, parent or carers.
Do you cater for special dietary requirements? If so can you provide details?
Yes
Give details of your SEND provision here
Yes
Language/s
Makaton
Related Links
Local Offer
West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.
Contact details
- Name: West Berkshire Mencap
- Address: Jacob's Well, West Street, Newbury, RG14 1BD
- Phone: 01635 778128
- Phone: 07812 496093
- Website: http://www.wbmencap.org
- Email: michelle.greenfield@wbmencap.org
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