Young Adults Support – Bluebell Healthcare

Our service is designed to be accessible across both Supported Living and Outreach & Domiciliary Support settings.

For Outreach & Domiciliary Support, we conduct risk assessments to identify any accessibility barriers and provide portable aids, such as ramps, transfer boards, and adaptive seating, to facilitate access and independence in various environments.

At Woodcote House (supported living service home), accessibility was integrated from the building control stage, featuring extra-wide hallways, an accessible WC, and a kitchen with 120cm walkways, ensuring ease of movement.

Our service is available to adults aged 18+, in line with our CQC registration covering both 18-65 and 65+ age groups.

We provide specialist support for young adults who are autistic, have learning disabilities, mental health needs, and/or complex conditions. Our services cater to individuals requiring:

• Outreach & Domiciliary Support – for individuals living in their own homes who require tailored support to maintain independence.

• Supported Living – for those needing structured care in a stable home environment.

Eligibility is assessed based on individual needs, ensuring our approach aligns with their personal goals and well-being.

We accept referrals for Outreach & Domiciliary Support and Supported Living – A Place to Call Home through:

✔ Self-Referral – Individuals or families can apply directly via self-directed care or private funding.
✔ Local Authorities & Social Workers – Referrals from LAs, social workers, or NHS professionals for funded care.
✔ Commissioners – For structured supported living placements requiring long-term accommodation.

📩 Email: info@bluebell-health.co.uk
📞 Phone: 01491 682827
🌐 Online Enquiry: www.bluebell-health.co.uk

We conduct needs assessments and work with referrers to provide tailored community-based or residential care.

We ensure a quick and responsive process for all referrals:

✔ Initial Response: Within 24 hours of receiving a referral via phone, email, or online enquiry.
✔ Needs Assessment: Completed within 3-5 working days, depending on complexity.
✔ Outreach & Domiciliary Support: Services can typically begin within a week, subject to assessment and staff availability.
✔ Supported Living Placements: Move-in timelines vary, but we aim for 2-4 weeks, depending on individual needs and accommodation readiness.

We currently have availability at Woodcote House, offering both respite and long-term placements, ensuring a smooth transition for those needing immediate supported living.

Our services are funded through multiple pathways:

✔ Local Authorities & NHS – We accept referrals and funding from Local Authorities (LAs), social workers, and NHS teams for eligible individuals.
✔ Direct Payments & Personal Budgets – Individuals can use self-directed care funding to access Outreach & Domiciliary Support or Supported Living services.
✔ Private & Self-Funding – We support individuals and families opting to self-fund their care.

Our team works with referrers and individuals to navigate funding options and ensure the best care arrangement.

✔ Local Authority & NHS Funded Clients – No direct charges for individuals whose care is funded by Local Authorities, NHS, or commissioning teams.
✔ Direct Payments & Personal Budgets – Individuals using self-directed care funding may contribute based on their assessed budget.
✔ Private & Self-Funded Clients – Charges apply for Outreach & Domiciliary Support and Supported Living based on individual care needs and service level.

We provide transparent pricing and work with families to explore funding options.

✔ Local Authority & NHS Funded Clients – No direct charges for individuals whose care is funded by Local Authorities, NHS, or commissioning teams.

✔ Direct Payments & Personal Budgets – Individuals using self-directed care funding may contribute based on their assessed budget.

✔ Private & Self-Funded Clients – Charges apply for Outreach & Domiciliary Support and Supported Living based on individual care needs and service level.

We provide transparent pricing and work with families to explore funding options.

Bluebell Healthcare Ltd has a robust complaints policy ensuring concerns are handled fairly, transparently, and promptly.

✔ Accessible Process – The policy is shared with all supported individuals and staff.
✔ Clear Resolution Pathway – Complaints are acknowledged within 3 working days and aim for resolution within 10-28 working days, depending on complexity.
✔ Escalation if Needed – If unresolved, complaints can be reviewed by senior management or referred to CQCor theLocal Authority Ombudsman.
✔ Continuous Improvement – All complaints are logged to track trends and enhance service quality.

To raise a concern, contact us directly at info@bluebell-health.co.uk. Complaints can also be directed to West Berkshire Council’s Complaints Team Email:complaints@westberks.gov.uk, if necessary.

Our process aligns with CQC Regulation 16, ensuring individuals feel safe to provide feedback​.

At Bluebell Healthcare Ltd, we have a robust safeguarding framework to ensure the safety and well-being of every individual in our care:

✔ CQC-Regulated Service – We comply with the Care Quality Commission (CQC) standards, ensuring we meet all safety, safeguarding, and quality requirements​.
✔ Safeguarding & Risk Management – Our Safeguarding Adults Policy and Risk Management Policy ensure strict procedures for preventing harm, reporting concerns, and managing risks​​.
✔ Safe Recruitment & DBS Checks – All staff undergo enhanced DBS checks, thorough vetting, training, and supervision as per our Recruitment Policy​.
✔ Regular Risk Assessments – We conduct individual and environmental risk assessments to ensure safe care environments​.
✔ Dignity & Respect – Our Dignity, Respect, and Choice Policy ensures individuals feel safe, valued, and empowered​.

We take safeguarding seriously and work in partnership with local authorities, families, and professionals to maintain a secure and supportive environment for all.