West Berkshire Mencap: General Family Advice/Support/Advocacy
Last updated: 04/12/2023
The family advisory service provides support and advice to individuals with a learning disability and their families.
This can be in the following ways:
Offering information, advice, guidance, benefits support, helping to fill in forms, support at meetings / appointments and advocacy.
The family advisory service also helps parents and carers with child protection proceedings.
All sessions within the family advisory service are 1:1, however occasionally they can hold small group sessions if required.
Another part of the service is holding information / talks from professionals for the parents / carers to attend.
Who to contact
- Contact Name
- Caroline Austin
- Contact Position
- Head of Family Advisor Service
- Telephone
- 01635 41464
-
caz.austin@wbmencap.org
- Website
- West Berkshire Mencap: General Family Advise/Support
Where to go
- Name
- The Mencap Centre
- Address
-
Enborne Gate
Enborne Road
Newbury
Berkshire - Postcode
- RG14 6AT
- Notes
Our service is fully accessible for people with disabilities. Changing room with tracking hoist, sensory room with tracking hoist.
Time / Date Details
- When is it on
- Monday to Friday 9.00am to 3pm
- Time of day
-
Afternoon
Morning - Session Information
-
Meetings can be arranged outside these times by prior arrangement.
Other Details
Availability
- Age Ranges
- Referral required
- Yes
- Referral Details
Professionals can refer a family or the family / person themselves can self-refer to the service. A family advisor will then arrange to visit and discuss which piece of work they would like help / advice with.
Inclusion Information
Dietary Needs
- Has Provision
- No
Local Offer
- Description
The family advisory service provides support and advice to individuals with a learning disability and their families.
This can come in the following:
Offering information, advice, guidance, benefits work, helping to fill in forms, support at meetings / appointments and advocacy.
The family advisory service also helps parents and carers with child protection proceedings.
All sessions within the family advisory service are 1:1, however occasionally they can hold small group sessions if required.
Another part of the service is holding information / talks from professionals for the parents / carers to attend.
- Contact Name
- Caroline Austin
- Contact Telephone
- 01635 41464
- Contact Email
- caz.austin@wbmencap.org
- SEN Provision Type
- Profound and Multiple Learning Difficulties, Medical, Specific Literacy Difficulties, Speech & Language Difficulties, Behavioural, Emotional & Social Difficulties, Autistic Spectrum Disorder, Physical Disability, Hearing Impairment, Moderate Learning Difficulties, Severe Learning Difficulties, Visual Impairment
- Local Offer Age Bands
-
0 to 1
1 to 4
5 to 7
7 to 11
12 to 14
15 to 16
16 to 18
19 plus - Needs Level
- Medium
General Provider
Our Mencap Centre is fully accessible for anyone to attend meetings, however most family advisor work takes place within the home or other premises.
Anyone with a learning disability or a family member with learning disability / mental health.
Professionals can refer a family or the family / person themselves can self-refer to the service. A family advisor will then arrange to visit and discuss which piece of work they would like help / advice with. The referrals can be received via phone or e-mail.
We aim to respond and arrange a home visit within three weeks of receiving a referral, unless it is urgent.
The service conducts an annual customer satisfaction survey which provides an opportunity to provide feedback and comments on the service. Complaints will be dealt with by the manager in a timely way. However, we are keen to ensure that any issues are addressed by ourselves at the earliest opportunity and complaints and compliments should be addressed in the first instance to the manager of the service verbally or by phone / email as follows: Name Telephone Email Should the complaint relate to the manager of the service (or dissatisfaction with the way an existing complaint has been handled) then complaints should be addressed to the Acting CEO as follows: Tony Ferguson / Jane Hall 01635 41464 tony.ferguson@wbmencap.org or jane.hall@wbmencap.org - West Berkshire Mencap The Mencap Centre Enborne Gate Enborne Road Newbury Berkshire RG14 6AT
Family advisors is a general service accessed by parents / carers / older clients with a learning disability, however all family advisors have a DBS and appropriate qualifications.
Quality checks
- DBS check
West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.