Emotional Health Academy (EHA)

The Emotional Health Academy is West Berkshire’s support for mild to moderate mental health in children and young people. Our goal is to help children and young people as early as possible and to stop emotional health problems from getting worse.

The Academy is made up of a team of Emotional Health Workers who work in the community, and a clinical team who provide supervision and additional clinical support.

Help can be accessed through the Emotional Health Triage Service 

Emotional Health Triage is the way that West Berkshire services work together to make sure children and young people get the right help when they need it.

 

Who to contact

Contact Name
Alison Ashby
Contact Position
EHA Coordinator
Telephone
01635 519018
E-mail
emotional.health.triage@westberks.gov.uk
Website
Emotional Health Academy
Facebook
https://www.facebook.com/EmotionalHealthAcademy/

Where to go

Address
West Street House
West Street
Newbury
Postcode
RG14 1BZ

Time / Date Details

When is it on
Monday - Friday
Time of day
Afternoon
Morning

Other Details

Costs

Table of costs
Table of costs
AmountCost Type
Free - Triage
£5 - Parenting Workshops per session
Details
Parenting Workshops will be advertised on our website.

Availability

Age Ranges
Referral required
Yes
Referral Details

Referrals for triage can be placed by parents, schools, GP's and other organisations, and the young person themselves if they are at secondary school.

Please note the young person self referral form is different to the parent / professional form, which is the 3 page document. Please make sure the correct form is chosen as we are unable to accept it otherwise.

 

Other notes

Providing the young person is in a West Berkshire school or has a West Berkshire address or has a West Berkshire GP, we are able to accept referrals for Triage.

 

Local Offer

Description

The Emotional Health Academy is West Berkshire’s support for mild to moderate mental health difficulties in children and young people . Our goal is to help children and young people as early as possible and to stop emotional health problems from getting worse.

The Academy is made up of a team of Emotional Health Workers who work in the community, and a clinical team who provide supervision and additional clinical support.

Help can be accessed through the Emotional Health Triage on our website at:

http://www.westberks.gov.uk/eha

Emotional Health Triage is the way that West Berkshire services work together to make sure children and young people get the right help when they need it.

 

Contact Name
Alison Ashby - EHA Coordinator
Contact Telephone
01635 519018
Contact Email
Emotional.Health.Triage@westberks.gov.uk
SEN Provision Type
Behavioural, Emotional & Social Difficulties
Local Offer Age Bands
5 to 7
7 to 11
12 to 14
15 to 16
16 to 18
Needs Level
Medium
Low

General Provider

Is your service accessible? (consider in general terms how you make your service accessible, in addition to any specific premises issues)

Yes - we have access to meetings rooms on a ground floor or accessible via lifts. We have flexibility to visit young people at school or at home as well.

What are the eligibility criteria for your service? (please include any age restrictions, types of need catered for etc)

The service is designed to support children and young people with emerging mild to moderate mental health needs across the primary and secondary age ranges. Providing the young person is in a West Berkshire school or has a West Berkshire address or has a West Berkshire GP, we are able to accept referrals for triage.

 

How are referrals/applications made to your service? (include details of who can refer/apply and referral and application process)

For Triage, referrals can be placed by parents, schools, GP's and other organisations, and the young person themselves if they are at secondary school. Please note the young person self referral form is different to the parent / professional form, which is the 3 to 4 page document. Please make sure the correct form is chosen as we are unable to accept it otherwise. If in doubt, please call us on 01635 519018. The referral will be logged and further information obtained. It will then be immediately signposted or be taken to our triage panel meeting, which occurs weekly. An outcome letter will be sent to parents and/or the referrer, and the EHT will contact parents and/or referrer after 10 weeks to review the referral. If the EHA itself is the outcome of the referral, the child or young person will be placed on the allocation list and parents will be contacted when a worker becomes available.

 

What is your service standard for responding to referrals/accessing services? (include timescales for responding to referrals and accessing services)

We aim to contact parents within 5-10 days of receiving a referral for further discussion, and for referrals to be discussed at our triage panel meeting if required within 14-21 days. Please note this may be longer in times of high demand. If the child or young person is allocated to the EHA itself, they are placed on an allocation list. The waiting time to access this support varies due, again, to demand.

 

Who provides / funds your service?
Local Authority
Are children, young people, parents / carers charged for your service?
No
Details of charges, whether any help is available with costs

Triage - free

 

Inspection outcomes/quality awards

We have been inspected by OFSTED as part of a wider inspection of council services relating to Children and Family Services, which resulted in a service grading of Good.

Feedback and complaints procedure

Please contact the Emotional Health Triage in the first instance on 01635 519018. Feedback forms are sent out periodically to users of our service, however we welcome calls to provide feedback..

How will I know my child will be safe using this service?

All our Clinical and Community workers have been DBS checked. Information is gathered in a child friendly manner and held securely on our system.

West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.

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