Supporting People with Physical Disabilities
Last updated: 28/06/2021
Support for those, of any age, with significant or clinically diagnosed sight and/or hearing loss.
Who to contact
Where to go
West Berkshire Council, Council Offices
- RG31 4UH
Time / Date Details
- Time of day
- Statutory needs assessments to identify areas where support can be provided to encourage independence and wellbeing within the home and social environments.
- Support to manage daily living with hearing and/or visual loss.
- Rehabilitation training, i.e. mobility aids and training, independent living skills.
- Issue of environmental aids to improve accessibility to daily living such as loop systems, smoke alarms with vibrating pillow pads, portable flashing doorbells etc for people/children with a hearing loss; talking clocks and watches, liquid level indicators, white canes, hi-level marking, writing aids etc for people/children with a visual loss.
- Advice and information on a wide range of local and national support services such as voluntary organisations, clubs and social activities, local authority support, welfare benefits, health teams, education and employment.
- Advice and information also available to parents and carers of children with a sensory loss.
- Joint working with a variety of different agencies both local authority and voluntary.
- Contact Name
- Sensory Needs Team
- Contact Telephone
- 01635 503704 or you can also send a text message (please don't call) to: 07917 013803
- Contact Email
- SEN Provision Type
- Hearing Impairment, Visual Impairment
- Local Offer Age Bands
0 to 1
1 to 4
5 to 7
7 to 11
12 to 14
15 to 16
16 to 18
The Sensory Needs Service is part of the East Locality team for adults and based within the same offices as the leaving care team in Children’s services. Accessibility to the building for clients and service users is only to the ground floor which has level access, disabled toilet facilities, suitable reception space and children’s play activity area. Appointments are encouraged to ensure that a suitable member of the team is available to provide support
Any person who has a clinically diagnosed hearing and/or sight loss.
Self referrals are available.
Acknowledgement is sent upon receipt of referrals. Further contact is then made following this to carry out additional screening which includes the exact nature of the sensory loss and the impact this has on the client and/or family/carers; identifying additional areas of need; gaining relevant personal information etc. This then allows us to prioritise the case and then allocate to a suitable worker within the team.
Complaints and Comments about Children’s Services or Adult Social Care Services There is a separate statutory process for dealing with complaints about Children’s Services and Adult Social Care Services, and any such complaints should be passed to the Complaints Liaison Officer for either Adult or Children’s Services. Further information is available from the Education Service, the Children & Families Service and the Adult Social Care Service to whom such complaints or comments must be referred.
All staff have fully enhanced DBS checks. All staff complete Safeguarding training for both Adults and Children. West Berkshire Council operates under strict guidance of the Data Protection Act with regard to maintaining privacy of data management and storage. When assessing a child or vulnerable person a suitable parent/carer is required to be present.
West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.