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Understanding Universal Credit

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DWP has launched a new website with clear content and easy to follow navigation, to help people understand what Universal Credit means for them. 

The site helps people find out what benefits they should be claiming, and provides more detail about how Universal Credit (UC) can help them move into, or progress in work. 

There is also a section for organisations who advise their customers about Universal Credit.

Customers should still continue to claim Universal Credit via GOV.UK

Universal credit helpline 0800 328 5644

Textphone 0800 328 1344

Who to contact

Helpline 0800 328 9344
Textphone: 0800 328 1344

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