Supported Living and Housing - Your Choice Services
Your Choice Services: Supported Living and Housing
Who to contact
Where to go
- Your Choice Services
The Slater Centre
- RG14 5SS
Time / Date Details
- When is it on
- 24 hours per day
- Time of day
- Session Information
We provide support 365 days per year
24 hours per day
- Age Ranges
- Referral required
- Referral Details
Referrals can be made by the local authority or self referrals can be made by the service user, parents and carers.
We have two supported living units in Newbury, Heffernan House has 7 self contained individual flats of which service users hold a tenancy for. Stella Maris House has 5 individual flats.
Service user's are supported as per their assessed needs to live independently in their own homes.
Currently both supported living units are full. However West Berkshire Mencap are always looking at opportunities to open further supported living units in the future. The cost of rental of the flats/rooms and costs of services would be agreed on a project by project basis.
- Contact Name
- Tony Ferguson
- Contact Telephone
- 01635 778125
- Contact Email
- SEN Provision Type
- Profound and Multiple Learning Difficulties, Medical, Specific Literacy Difficulties, Speech & Language Difficulties, Behavioural, Emotional & Social Difficulties, Autistic Spectrum Disorder, Physical Disability, Hearing Impairment, Moderate Learning Difficulties, Severe Learning Difficulties, Visual Impairment
- Local Offer Age Bands
- 19 plus
- Needs Level
Please feel free to contact us in advance to discuss your / your adults specific needs and we will do our best to work with you to resolve any access issues
Service user's who access our service must have a learning disability.
Referrals can be made via the local authority or can be self referrals can be made by the service user, parent or carers.
We acknowledge referrals as soon as we receive them. We do have a waiting list and will endeavour to take on new service user's asap.
We are fully registered with CQC and are fully compliant with CQC. We have also been inspected by the local authority and they have given us a rating of B.
The service conducts an annual customer satisfaction survey which provides an opportunity to provide feedback and comments on the service. However, we are keen to ensure that any issues are addressed by ourselves at the earliest opportunity and complaints and compliments should be addressed in the first instance to the manager of the service verbally or by phone / email as follows: Name Lucy Dodd Telephone 01635 778125 Email email@example.com Should the complaint relate to the manager of the service (or dissatisfaction with the way an existing complaint has been handled) then complaints should be addressed to the Acting CEO as follows: Tony Ferguson / Jane Hall - 01635 41464 -firstname.lastname@example.org / email@example.com - West Berkshire Mencap The Mencap Centre Enborne Gate Enborne Road Newbury Berkshire RG14 6AT
We have a rigorous recruitment procedure that ensures are staff are fully vetted. Our staff members have full enhanced DBS disclosures which cover adults and children. The DBS are renewed every 3 years. We also have Individual Risk Assessments are completed for everybody who attends the service, all activities are risk assessed and all staff are fully trained in a variety of subjects on a regular basis. Health and Safety Awareness, Fire Awareness, Safe Guarding, Medication / Personal Care, Epilepsy, PRICE, First Aid, Equality and Diversity, Managing Challenging Behaviour and Mental Capacity training. West Berkshire Mencap complies with all Health and Safety requirements and all associated legislation. Your Choice Services fully supports best practice and provides annual training refreshers to staff, instead of the three yearly recommendation for training. All our staff are trained comprehensively in safeguarding training and procedures .
West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.