Supported Living and Housing - Your Choice Services
Last updated: 12/12/2022
Your Choice Services are part of West Berkshire Mencap, which is a local charity originally known as Newbury Mencap and founded in 1954. YCS manage supported living services in Newbury.
If you need extra support, but want to live as independently as possible, then Your Choice Services is your solution. You will live in your own private self-contained flat with a lounge, bedroom, bathroom and kitchen area, but in one of our shared houses so you can take part in group activities with your housemates in the communal lounge, kitchen and grounds, or out in the community.
Our vision is a world where people with a learning disability are valued equally, listened to and included.
We want everyone to have the opportunity to live a full and rewarding life and reach their full potential.
West Berkshire Mencap is a company limited by guarantee and a registered charity.
Who to contact
- Contact Name
- Michelle Greenfield/Jane Hall
- Contact Position
- Head of YCS/Deputy CEO
- Telephone
- 01635 778121
-
michelle.greenfield@wbmencap.org
- Website
- www.wbmencap.org
- Parent Organisation
Where to go
- Name
- Your Choice Services
- Address
-
Unit E, The Slater Centre
Hambridge Road Industrial Estate
Newbury
- Postcode
- RG14 5SS
- Notes
This is the CQC Registered Office for Your Choice Services.
Time / Date Details
- When is it on
- 24 hours per day
- Time of day
-
Evening
Afternoon
Morning - Session Information
-
We provide support 365 days per year
24 hours per day
Other Details
Availability
- Age Ranges
- Referral required
- Yes
- Referral Details
Referrals can be made via the local authority or self-referrals can be made by the service user, parent or carers.
- Other notes
West Berkshire Mencap’s Your Choice Services offers supported living in Newbury for adults with learning disabilities.
Inclusion Information
Dietary Needs
- Has Provision
- Yes
Local Offer
- Description
West Berkshire Mencap’s Your Choice Services currently has two supported living units in Newbury. Heffernan House has 7 self-contained individual flats for which service users hold a tenancy. Stella Maris House has 5 individual flats. Each house also has a communal kitchen and lounge area, as well as outside
Service users are supported as per their assessed needs to live independently in their own homes.
Currently both supported living units are full, although we are opening a new house with seven individual flats early in 2023. There will therefore be vacant flats available and we welcome enquires.
West Berkshire Mencap are always looking at opportunities to open further supported living units in the future. The cost of rental of the flats/rooms and costs of services would be agreed on a project by project basis.
- Contact Name
- Michelle Greenfield
- Contact Telephone
- 07812 496093
- Contact Email
- michelle.greenfield@wbmencap.org
- SEN Provision Type
- Profound and Multiple Learning Difficulties, Medical, Specific Literacy Difficulties, Speech & Language Difficulties, Behavioural, Emotional & Social Difficulties, Autistic Spectrum Disorder, Physical Disability, Hearing Impairment, Moderate Learning Difficulties, Severe Learning Difficulties, Visual Impairment
- Local Offer Age Bands
- 19 plus
- Needs Level
- Medium
- Low
General Provider
Please feel free to contact us in advance to discuss your / your adult’s specific needs and we will do our best to work with you to resolve any access issues.
Service users who access our service must have a learning disability.
Referrals can be made via the local authority or self-referrals can be made by the service user, parent or carers.
We acknowledge referrals as soon as we receive them. When we have a waiting list we will endeavour to accept new service users as soon as we have a suitable vacancy.
Please contact us for details.
We are fully registered and compliant with CQC, with a rating of Good. We have also been inspected by the local authority and they have given us a rating of B.
The service conducts an annual customer satisfaction survey which provides an opportunity to provide feedback and comments on the service. However, we are keen to ensure that any issues are addressed by ourselves at the earliest opportunity and complaints and compliments should be addressed in the first instance to the head of the service verbally or by phone / email as follows: Name: Michelle Greenfield Telephone: 07812 496093 Email: michelle.greenfield@wbmencap.org.
Should the complaint relate to the manager of the service (or dissatisfaction with the way an existing complaint has been handled) then complaints should be addressed to the Acting CEO as follows: Jane Hall - 01635 778121- jane.hall@wbmencap.org - West Berkshire Mencap, The Mencap Centre, Enborne Gate, Enborne Road, Newbury Berkshire RG14 6AT
We have a rigorous recruitment procedure that ensures our staff are fully vetted. Our staff members have full enhanced DBS disclosures which cover adults and children. The DBS are renewed every 3 years. We also complete Individual Risk Assessments for everybody who attends the service, all activities are risk assessed and all staff are fully trained in a variety of subjects on a regular basis, including Health and Safety Awareness, Fire Awareness, Safeguarding, Medication Administration, Epilepsy, First Aid, Equality and Diversity, Autism, Infection Control and Privacy & Dignity. West Berkshire Mencap complies with all Health and Safety requirements and all associated legislation. Your Choice Services fully supports best practice and provides annual training refreshers to staff.
Quality checks
- CQC
West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.