Supported Living and Housing - Your Choice Services

Last updated: 12/12/2022

Your Choice Services are part of West Berkshire Mencap, which is a local charity originally known as Newbury Mencap and founded in 1954. YCS manage supported living services in Newbury.

If you need extra support, but want to live as independently as possible, then Your Choice Services is your solution. You will live in your own private self-contained flat with a lounge, bedroom, bathroom and kitchen area, but in one of our shared houses so you can take part in group activities with your housemates in the communal lounge, kitchen and grounds, or out in the community.

Our vision is a world where people with a learning disability are valued equally, listened to and included.

We want everyone to have the opportunity to live a full and rewarding life and reach their full potential.

West Berkshire Mencap is a company limited by guarantee and a registered charity.

Who to contact

Contact Name
Michelle Greenfield/Jane Hall
Contact Position
Head of YCS/Deputy CEO
01635 778121
Parent Organisation

Where to go

Your Choice Services
Unit E, The Slater Centre
Hambridge Road Industrial Estate
RG14 5SS

This is the CQC Registered Office for Your Choice Services.

Time / Date Details

When is it on
24 hours per day
Time of day
Session Information
We provide support 365 days per year
24 hours per day

Other Details


Age Ranges
Referral required
Referral Details

Referrals can be made via the local authority or self-referrals can be made by the service user, parent or carers.

Other notes

West Berkshire Mencap’s Your Choice Services offers supported living in Newbury for adults with learning disabilities.

Inclusion Information

Dietary Needs

Has Provision

Local Offer


West Berkshire Mencap’s Your Choice Services currently has two supported living units in Newbury. Heffernan House has 7 self-contained individual flats for which service users hold a tenancy. Stella Maris House has 5 individual flats. Each house also has a communal kitchen and lounge area, as well as outside

Service users are supported as per their assessed needs to live independently in their own homes.

Currently both supported living units are full, although we are opening a new house with seven individual flats early in 2023. There will therefore be vacant flats available and we welcome enquires.

West Berkshire Mencap are always looking at opportunities to open further supported living units in the future.  The cost of rental of the flats/rooms and costs of services would be agreed on a project by project basis.

Contact Name
Michelle Greenfield
Contact Telephone
07812 496093
Contact Email
SEN Provision Type
Profound and Multiple Learning Difficulties, Medical, Specific Literacy Difficulties, Speech & Language Difficulties, Behavioural, Emotional & Social Difficulties, Autistic Spectrum Disorder, Physical Disability, Hearing Impairment, Moderate Learning Difficulties, Severe Learning Difficulties, Visual Impairment
Local Offer Age Bands
19 plus
Needs Level

General Provider

Is your service accessible? (consider in general terms how you make your service accessible, in addition to any specific premises issues)

Please feel free to contact us in advance to discuss your / your adult’s specific needs and we will do our best to work with you to resolve any access issues.

What are the eligibility criteria for your service? (please include any age restrictions, types of need catered for etc)

Service users who access our service must have a learning disability.

How are referrals/applications made to your service? (include details of who can refer/apply and referral and application process)

Referrals can be made via the local authority or self-referrals can be made by the service user, parent or carers.

What is your service standard for responding to referrals/accessing services? (include timescales for responding to referrals and accessing services)

We acknowledge referrals as soon as we receive them. When we have a waiting list we will endeavour to accept new service users as soon as we have a suitable vacancy.

Who provides / funds your service?
Local Authority
Are children, young people, parents / carers charged for your service?
Details of charges, whether any help is available with costs

Please contact us for details.

Inspection outcomes/quality awards

We are fully registered and compliant with CQC, with a rating of Good. We have also been inspected by the local authority and they have given us a rating of B.

Feedback and complaints procedure

The service conducts an annual customer satisfaction survey which provides an opportunity to provide feedback and comments on the service. However, we are keen to ensure that any issues are addressed by ourselves at the earliest opportunity and complaints and compliments should be addressed in the first instance to the head of the service verbally or by phone / email as follows: Name: Michelle Greenfield Telephone: 07812 496093 Email:

Should the complaint relate to the manager of the service (or dissatisfaction with the way an existing complaint has been handled) then complaints should be addressed to the Acting CEO as follows: Jane Hall - 01635 778121- - West Berkshire Mencap, The Mencap Centre, Enborne Gate, Enborne Road, Newbury Berkshire RG14 6AT

How will I know my child will be safe using this service?

We have a rigorous recruitment procedure that ensures our staff are fully vetted. Our staff members have full enhanced DBS disclosures which cover adults and children. The DBS are renewed every 3 years. We also complete Individual Risk Assessments for everybody who attends the service, all activities are risk assessed and all staff are fully trained in a variety of subjects on a regular basis, including Health and Safety Awareness, Fire Awareness, Safeguarding, Medication Administration, Epilepsy, First Aid, Equality and Diversity, Autism, Infection Control and Privacy & Dignity. West Berkshire Mencap complies with all Health and Safety requirements and all associated legislation. Your Choice Services fully supports best practice and provides annual training refreshers to staff.

Quality checks

  • CQC

West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.

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