Adult Social Care - the way we are organised and the approach we take has changed
Adult Social Care has for a long time been organised according to specialism. This means that if a person with a physical disability, a learning disability, a mental health need or dementia has needed our help, they will have been supported by a specific team according to that need.
In the new way of working, we are organised in 3 localities (East, West and Central), so that people are supported by a team which is focused on their local area and linked to their GP surgery wherever possible. We hope this makes us more connected to local resources and more efficient in our response.
There are some exceptions to this, including our Sensory Needs team, which will cover the whole of the district
- Maximising Independence, who work with people in hospital
- our Provider Services (Resource Centres, Residential services)
- our Reablement Team
- our Review Team, who make sure that services are working successfully
Where an individual lacks the capacity to manage their affairs and finances, we will work with them to ensure they have appropriate support.
If you'd prefer to talk to someone, please contact our Contact Centre who will help you find the right locality team to deal with all adult social care enquiries and requests for help.
Who to contact
Where to go
- West Street House
- RG14 1BZ
Time / Date Details
- When is it on
- The office and phone line is open Monday to Thursday 8.30am to 5.00pm and 8.30am to 4.30pm on a Friday. We are closed on bank holidays.
- Age Ranges
- Referral required
- Referral Details
- Other notes
For out of hours social care (not health) emergencies, please contact the Emergency Duty Team: firstname.lastname@example.org Tel: 01344 786543 Fax: 01344 786535
Understanding your needs and circumstances to help you stay as independent as possible
Our first offer to you is a conversation about how you can successfully manage your life. This may involve a discussion about resources in your community that might be helpful. It will also include consideration of your strengths and abilities, including those of your family, carers and wider community.
Our offer to you includes:
- expertise, knowledge and experience
- information and advice and signposting
- routine reviews to ensure that care arrangements are still meeting your needs and are of an acceptable quality
- legal expertise and advice for people who lack capacity
- help at home to support people as necessary with personal care and essential daily living
- supporting carers to enable them to continue in their role - we recognise the value of providing carers with good support. Help for carers provides further information on the support we can provide carers
- signposting to a range of specialist
- exploring NHS Continuing Health Care eligibility
- specialist Occupational Therapists to work with individuals to provide equipment and assistive technology to maximise people's ability to live independently
- we work with our reablement service to help people be discharged from hospital safely and quickly
- Safeguarding adults at risk - we work with other agencies to prevent abuse of adults at risk and investigate any concerns of abuse
If you are unable to tell us what you need, have communication difficulties and have no-one else to support you we will arrange an independent advocate to help you through the process and share your views.
We will support you through the sometimes difficult process of understanding what adult social care is available, and can let you know about the options you have.
- SEN Provision Type
- Profound and Multiple Learning Difficulties, Speech & Language Difficulties, Autistic Spectrum Disorder, Physical Disability, Hearing Impairment, Severe Learning Difficulties, Visual Impairment
- Local Offer Age Bands
- 19 plus