West Berkshire Mencap Mulberry Garden

Eligibility depends on the individual ability and desire to attend and take part in the service, able to show ability to learn and develop skills to partake in the work, or to enjoy the therapeutic nature of the project. Mulberry Garden offers a free taster session to potential new members. New members are then placed on a 6 week assessment to see if the service is suitable for their needs.

Referrals and applications can be made by: •Self Referral •Care Manager Referral •Application Form, on request Funding needs to be in place before placement can start and all paperwork completed with Care Plans and informations shared with placement. Funding can be through CTPLD, Personal Budgets or self funded.

Applications and enquiries are acknowledged as soon as they are received. Individuals will be invited, at their convenience, to visit Mulberry Garden and see if they would like a free taster session (if appropriate and organised, this can be at the same time). A preferred day can be reserved if there is availability on that day. If placement is agreed, and funding and paperwork are in place - either by Personal Budget or through the Care Managers - then a placement can start as soon as possible.

£66.30 per session, half days are available at £33.15.

Mulberry Garden is registered with Wokingham and West Berkshire's 'Support with Confidence' Scheme.

The service conducts an annual customer satisfaction survey which provides an opportunity to provide feedback and comments on the service. However, we are keen to ensure that any issues are addressed by ourselves at the earliest opportunity and complaints and compliments should be addressed in the first instance to the manager of the service verbally or by phone / email as follows: Name Telephone Email Should the complaint relate to the manager of the service (or dissatisfaction with the way an existing complaint has been handled) then complaints should be addressed to the CEO as follows: Sara Vaughan  West Berkshire Mencap The Mencap Centre Enborne Gate Enborne Road Newbury Berkshire RG14 6AT Tel. 01635 41464 sara.vaughan@wbmencap.org 

Individual risk assessments are completed for everybody who attends the service, all activities are risk assessed and all staff are fully trained in a variety of subjects on a regular basis. Health and Safety Awareness, Fire Awareness, Safe Guarding, Medication / Personal Care, Epilepsy, PRICE, First Aid, Equality and Diversity, Managing Challenging Behaviour. West Berkshire Mencap complies with all Health and Safety requirements and all associated legislation. Mulberry GArden  fully supports best practise and provides annual training refreshers to staff instead of the recommended three years for training.