Water bill - help paying if you are on a low income from Thames Water

Last updated: 14/02/2023

Do you qualify for the WaterSure Plus or WaterSure schemes?

Contact for further information if:

  • Your gross yearly household income is less than £17,005 before any deductions or
  • Your gross yearly household income is less than £21,749 if you live in a London borough
  • You can also deduct any disability payments from your income

There are several ways you can apply, downloadable application forms available on the website.

If you’d like to talk through how to apply or need further information about anything, call the Extra Care Services Team on 0800 009 3652 (Lines are open are 9am-5pm Monday to Friday)

Who to contact


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