Cruse Bereavement Support West Berkshire Branch

Last updated: 05/10/2022

Offering support and help to those who are grieving following the death of someone close.

Such an event can affect us emotionally, physically, socially and in many practical areas of our life. Bereavement can have serious effects on individuals, families and communities.

Cruse gives support and help to everyone who comes to us in their time of need. That help and support is strictly confidential and is given without charge.

We provide Bereavement services for children, young people and adults. 

Who to contact

West Berkshire Branch 01635 523573
Thames Valley Berkshire covering the East of the area 01344 411919 or 0844 7360441
Young People's Cruse Helpline freephone: 0808 808 1677
(North Hampshire branch) Basingstoke 01256 862264
Cruse Bereavement Support Website

Where to go

Cruse Bereavement Care
Broadway House
4 - 8 The Broadway
RG14 1BA

Situated opposite the Clocktower in Newbury 

Time / Date Details

When is it on
Appointments only
Session Information
Either in person
on-line or telephone which lasts approximately last one hour

Other Details


We do not charge for our service and all the bereavement volunteers give their time for free, however we do incur significant operating costs including travel, training, facilities and administration. For this we rely on donations from those who have used the service. People often ask what a suitable donation would be and we suggest £10 per session as a starting point, as it costs Cruse £27 on average to run one support session. Completion of the Gift Aid declaration will increase your contribution by a further 25%.


Age Ranges
Referral Details

We cover the following postcodes: RG7. RG8. RG14. RG17. RG18. RG19. RG20. RG31.

Other notes

The depth of loss and pain experienced can be overwhelming. Nothing can quite prepare us for the inevitable - there is no Haynes-like griefmanual to help us process and come to terms with our individual grief journey; but help and support are at hand

Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland.  For over 60 years Cruse has been offering advice, support, and information to people after bereavement. We support children, young people and adults and work to enhance societies care of bereaved people.

Cruse Bereavement West Berkshire has been providing services to the local community for over thirty years. Our services are delivered by a team of 40 dedicated and highly-trained volunteers. Throughout the pandemic we have continued to offer telephone, video and email support to individuals and groups alike. As social distancing restrictions relax, we will return to offering face-to-face and group support sessions either in our clients homes or at Broadway House in the heart of Newbury.

Whether suffering a bereavement for the first time or more; either recently or sometime in the past, we can offer vital support, an empathetic ear and practical tools to deal with peoples grief. We create a safe and secure place to help individuals and families to understand, make sense of and work through their grief.

Our clients will gain invaluable insights to help them best understand their grief journey; whether finding the right words to articulate how they actually feel or reassurance that an experience akin to an emotional rollercoaster can actually be a normal grief reaction!

Equally, perhaps you know a friend, a work colleague or family member who has recently been bereaved and you are not sure how to help. For example what to say or where to signpost them for further help and support.

Bereavement information can be accessed via our national website:; or for children and young people

Or call our local helpline - 01635 523 573 for friendly advice or to access individual support

Often the hardest steps are the first; acknowledging when we need help and support and then making the first phonecall to our friendly and experienced team.


West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.

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