Sight loss - information for visually impaired

Free Directory Enquires

If you are having difficulties accessing the telephone directory, you can apply to sign up to the free BT Directory Enquiry service.  Once you have joined the service, all you do is call 195 and you can speak to an operator who will find the number you require.  You do not have to be a customer of BT to be eligible for this service.  For an application form contact BT on: 0800 587 0195

Articles for the Blind free postage scheme

Royal Mail operate a scheme called Articles for the Blind which allows Blind and Partially Sighted people to send certain items of post free of charge.  Items covered by the scheme include books, papers, large print letters, Braille items, computer discs and CDs which have been prepared specifically for visually impaired people.  Royal Mail treats items sent by the scheme as first class mail.  For more information on the scheme, contact your local sorting office of the Royal Mail Customer Service Department on: Telephone 0845 604 6140

Energy suppliers and meter readings

If you are unable to see to read your meters then your energy supplier can arrange for a meter reader to visit you quarterly to do this for you.  You can also arrange with your energy suppliers a password of your choice so that when their meter readers visit you they identify themselves using this password.

You can find lots more information in West Berkshire Council's 'Managing with sight loss' booklet

Who to contact

Contact Name
West Berkshire Council's Sensory Needs Team
01635 503704

You can also send a text message (please don't call) to: 07917 013803

West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.

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