Crisis - National Charity for homeless people

Help with housing

Call Shelter's free Housing Advice Helpline on 0808 800 4444. It is open from 8am-8pm on weekdays and 9am to 5pm on weekends.

There is also a lot of information about housing on Shelter England's website 

Looking for private rented accommodation

Start by searching the Crisis Help to Rent Database. The projects listed can support people who are homeless or at risk of homelessness.

Hostels and day centres

Many hostels and shelters only give beds to people who have been referred to them by other services. Read this advice from Shelter if you are in England on how to get into a hostel or a night shelter 

If you need a bed for the night, do an internet search for 'homeless hostel' or 'homeless day centre' plus the name of the area you are in. If you are in London, include the borough you are in (such as Hackney or Lambeth). If you are in a city or town, include the name of it.

The Pavement also has a list of hostels on its services page

Worried about someone

If the person appears to be in immediate danger you should call 999.

If you are worried about someone’s housing situation, direct them towards Shelter's free Housing Advice Helpline on 0808 800 4444

If the person is young you can find advice on the Centrepoint website call the team on 0845 466 3400 or email

Rough sleepers in England and Wales

If you are aware of someone who is sleeping rough in England or Wales, contact Streetlink so they can be connected to the local services and support available to them.

Help from Crisis

If you are homeless, have been homeless in the last two years, or are at risk of becoming homeless, Crisis can help you with:

  • learning, education and skills training
  • finding work and applying for jobs
  • finding a home and settling in well
  • looking after your health and wellbeing
  • volunteering and meeting new people.

Find out more about what we offer.

If you are under 25

The Mix run a free helpline (0808 808 4994) which is open from 11am to 11pm every day 

Centrepoint's helpline 0808 800 0661 is open Monday-Friday from 9am-5pm. You can also get advice on Centrepoint's website 

If you identify as LGBT and are aged between 16 and 25 you can get help and support from the Albert Kennedy Trust (

Who to contact

Shelter's FREE Helpline 0808 800 4444
CentrePoint helpline 0808 800 0661 (Monday-Friday, 9am-5pm).

West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.

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