Patient Advice & Liaison Service (PALS)- NHS
Patient Advice & Liaison Service (PALS) is a free, informal and confidential service providing support and guidance across Berkshire Healthcare. PALS also assists carers and relatives and recognises their essential role as part of the ‘team’.
PALS is part of the Patient Experience Team and works collaboratively with the Complaints Office and Patient and Public Involvement Lead. The role of the Patient Experience Team is ‘to measure, report and improve the experience of your care. Working in partnership to enhance the services we provide to the community.’
Who to contact
- Contact Name
- 0118 960 5027
- Patient Advice and Liaison Service
Sending a formal complaint letter
If you would like to make a formal complaint, please put your concerns in writing to:
Berkshire Healthcare NHS Foundation Trust
Skimped Hill Lane
West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.