Domiciliary Care for Adults - Your Choice Services West Berkshire Mencap

Services we provide

  • Assistance with personal care
  • Assistance with shopping
  • Assistance with domestic chores
  • Assistance with learning new skills
  • Assistance with managing moods, emotions and behaviours
  • Assistance with meal preparation and managing a healthy lifestyle
  • Assistance with accessing social and recreational activities
  • Assistance in taking medication or attending medical appointments
  • Advice on developing personal relationships
  • Assistance with managing finances.

Who to contact

Telephone
01635 41464
E-mail
ycs@wbmencap.org
Website
www.wbmencap.org/
Parent Organisation

Where to go

Name
Your Choice Services
Address
The Slater Centre, unit E
Hanbridge road industrial estate
Newbury
Berkshire
Postcode
RG14 5SS

Time / Date Details

When is it on
24 hour service
Time of day
Evening
Afternoon
Morning
Session Information
Office hours Monday to Friday 9am till 5pm

Other Details

Availability

Age Ranges
18-25
26-49
50+
Referral required
No
Referral Details

We accept referrals from the local authority or self referrals from service users, parents or carers.

Other notes

We cover all area's of West Berkshire. We provide a service 365 days per year, 24 hours per day. We can provide support in the service user's home or out in the community to access activities. We are registered with CQC and can provide personal care.

Local Offer

Description

We cover all area's of West Berkshire. 
We provide a service 365 days per year, 24 hours per day.  We can provide support in the service user's home or out in the community to access activities.  We are registered with CQC and can provide personal care.

We specialise in supporting service user's with challenging behaviour and epilepsy. 

Contact Name
Mrs Lucy Dodd
Contact Telephone
01635 778125
Contact Email
Lucy.dodd@wbmencap.org
SEN Provision Type
Profound and Multiple Learning Difficulties, Speech & Language Difficulties, Behavioural, Emotional & Social Difficulties, Autistic Spectrum Disorder, Moderate Learning Difficulties, Severe Learning Difficulties
Local Offer Age Bands
19 plus

General Provider

Is your service accessible? (consider in general terms how you make your service accessible, in addition to any specific premises issues)

Please feel free to contact us in advance to discuss your / your adults specific needs and we will do our best to work with you to resolve any access issues

What are the eligibility criteria for your service? (please include any age restrictions, types of need catered for etc)

Service user's who access our service must have a learning disability.

How are referrals/applications made to your service? (include details of who can refer/apply and referral and application process)

Referrals can be made via the local authority or can be self referrals made by the service user, parent or carers.

What is your service standard for responding to referrals/accessing services? (include timescales for responding to referrals and accessing services)

We acknowledge referrals as soon as we receive them. We do not have a waiting list and will endeavour to take on new service user's asap.

Who provides / funds your service?
Local Authority
Are children, young people, parents / carers charged for your service?
Yes
Details of charges, whether any help is available with costs

Charges as above in cost section.

Inspection outcomes/quality awards

We are fully registered with CQC and rated as good, are fully compliant with CQC. We have also been inspected by the local authority and they have given us a rating of B.

Feedback and complaints procedure

The service conducts an annual customer satisfaction survey which provides an opportunity to provide feedback and comments on the service. However, we are keen to ensure that any issues are addressed by ourselves at the earliest opportunity and complaints and compliments should be addressed in the first instance to the manager of the service verbally or by phone / email as follows: Name Telephone Email Should the complaint relate to the manager of the service (or dissatisfaction with the way an existing complaint has been handled) then complaints should be addressed to the Acting CEO as follows: Tony Ferguson or Jane Hall 01635 41464 - tony.ferguson@wbmencap.org  or jane.hall@wbmencap.org, West Berkshire Mencap The Mencap Centre Enborne Gate Enborne Road Newbury Berkshire RG14 6AT

How will I know my child will be safe using this service?

We have a rigorous recruitment procedure that ensures are staff are fully vetted. Our staff members have full enhanced DBS disclosures which cover adults and children. The DBS are renewed every 3 years. We also have Individual Risk Assessments are completed for everybody who attends the service, all activities are risk assessed and all staff are fully trained in a variety of subjects on a regular basis. Health and Safety Awareness, Fire Awareness, Safe Guarding, Medication / Personal Care, Epilepsy, PRICE, First Aid, Equality and Diversity, Managing Challenging Behaviour and Mental Capacity training. West Berkshire Mencap complies with all Health and Safety requirements and all associated legislation. Your Choice Services fully supports best practice and provides annual training refreshers to staff, instead of the three yearly recommendation for training. All our staff are trained comprehensively in safeguarding training and procedures .

West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.

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