Domiciliary Care for Adults - Your Choice Services West Berkshire Mencap
Last updated: 12/12/2022
Who to contact
- Contact Name
- Michelle Greenfield
- Contact Position
- Your Choice Services Manager
- Telephone
- 07812 496093
-
ycs@wbmencap.org
- Website
- www.wbmencap.org/
- Parent Organisation
Where to go
- Name
- Your Choice Services
- Address
-
The Slater Centre, Unit E
Hambridge Road Industrial Estate
Newbury
Berkshire - Postcode
- RG14 5SS
Time / Date Details
- When is it on
- 24 hour service
- Time of day
-
Evening
Afternoon
Morning - Session Information
-
Office hours Monday to Friday 9am till 5pm
Other Details
Availability
- Age Ranges
-
18-25
26-49
50+ - Referral required
- No
- Referral Details
We accept referrals from the local authority or self referrals from service users, parents or carers.
- Other notes
We cover all areas of West Berkshire. We provide a service 365 days per year, 24 hours per day. We can provide support in the service user's home or out in the community to access activities. We are registered with CQC and can provide personal care.
Local Offer
- Description
We cover all areas of West Berkshire.
We provide a service 365 days per year, 24 hours per day. We can provide support in the service user's home or out in the community to access activities. We are registered with CQC and can provide personal care.We specialise in supporting service users with challenging behaviour and epilepsy.
- Contact Name
- Tony Ferguson
- Contact Telephone
- 01635 41464
- Contact Email
- tony.ferguson@wbmencap.org
- SEN Provision Type
- Profound and Multiple Learning Difficulties, Speech & Language Difficulties, Behavioural, Emotional & Social Difficulties, Autistic Spectrum Disorder, Moderate Learning Difficulties, Severe Learning Difficulties
- Local Offer Age Bands
- 19 plus
General Provider
Please feel free to contact us in advance to discuss your / your adult’s specific needs and we will do our best to work with you to resolve any access issues.
Service users who access our service must have a learning disability.
Referrals can be made via the local authority or self-referrals can be made by the service user, parent or carers.
We acknowledge referrals as soon as we receive them. When we have a waiting list we will endeavour to accept new service users as soon as we have a suitable vacancy.
Charges as above in cost section.
We are fully registered and compliant with CQC, with a rating of Good. We have also been inspected by the local authority and they have given us a rating of B.
The service conducts an annual customer satisfaction survey which provides an opportunity to provide feedback and comments on the service. However, we are keen to ensure that any issues are addressed by ourselves at the earliest opportunity and complaints and compliments should be addressed in the first instance to the head of the service verbally or by phone / email as follows: Name: Michelle Greenfield Telephone: 07812 496093 Email: michelle.greenfield@wbmencap.org.
Should the complaint relate to the manager of the service (or dissatisfaction with the way an existing complaint has been handled) then complaints should be addressed to the Acting CEO as follows: Jane Hall - 01635 778121- jane.hall@wbmencap.org - West Berkshire Mencap The Mencap Centre Enborne Gate Enborne Road Newbury Berkshire RG14 6AT
We have a rigorous recruitment procedure that ensures our staff are fully vetted. Our staff members have full enhanced DBS disclosures which cover adults and children. The DBS are renewed every 3 years. We also complete Individual Risk Assessments for everybody who attends the service, all activities are risk assessed and all staff are fully trained in a variety of subjects on a regular basis, including Health and Safety Awareness, Fire Awareness, Safeguarding, Medication Administration, Epilepsy, First Aid, Equality and Diversity, Autism, Infection Control and Privacy & Dignity. West Berkshire Mencap complies with all Health and Safety requirements and all associated legislation. Your Choice Services fully supports best practice and provides annual training refreshers to staff.
Quality checks
- CQC
- DBS check
West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.