SEND Information Advice and Support Service (SENDIASS)
Last updated: 01/09/2022
Who to contact
Where to go
- County of West Berkshire
We can support you over the phone, by email or in person at an agreed local venue. Our advisers are home based within West Berkshire.
Time / Date Details
- When is it on
- Monday - Friday, 9am - 5pm
- Time of day
- Age Ranges
- Referral required
- Referral Details
Self referral is welcomed.
Provide a confidential and impartial help line
Provide web resources and information about Special Educational Needs and Disabilities
Listen to your concerns
Look at different options
Help you prepare for meetings.
Look at ways of overcoming differences where there is a disagreement
Signpost to other services
We offer information on:
Your rights and responsibilities
Who to talk to about your concerns
How your child is assessed and helped in school
How to request and what happens during an Education, Health and Care (EHC) assessment
What you can do if you are not happy with a decision
West Berkshire’s policies and processes
National policies and the law
- Contact Name
- Jen Jones (Parent Adviser), Sarah Appleby (Children and Young Peoples Adviser)
- Contact Telephone
- 0300 303 2644
- Contact Email
- SEN Provision Type
- Profound and Multiple Learning Difficulties, Medical, Specific Literacy Difficulties, Speech & Language Difficulties, Behavioural, Emotional & Social Difficulties, Autistic Spectrum Disorder, Physical Disability, Hearing Impairment, Moderate Learning Difficulties, Severe Learning Difficulties, Visual Impairment
- Local Offer Age Bands
0 to 1
1 to 4
5 to 7
7 to 11
12 to 14
15 to 16
16 to 18
Yes, we can arrange to meet in an accessible building should the need arise.
The service is for parent carers of children and young people aged 0-25 with special educational needs and/or disabilities (SEND) and children and young people with SEND themselves. To be eligible for our service you need to be living in West Berkshire. We can answer your calls Monday to Friday 9am-5pm, and put you in touch with a local adviser who should contact you within five working days. We have a comprehensive website which provides 24/7 information.
Schools, the SEN team or professionals can refer to our service but we also accept self referrals from parent carers, children and young people.
We will answer your call between 9am and 5pm, Monday to Friday. If we need to put you in touch with a local adviser, they will contact you within five working days.
We believe that compliments and complaints are a valuable indicator of quality of service and an opportunity to refine our performance. If you would like to provide feedback about any aspect of our service, please contact firstname.lastname@example.org or call 0300 303 2644.
- DBS check
West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.