Mental health and wellbeing

Looking after our health and wellbeing is really important.  Mental health is just another way to describe our general wellbeing – it’s about how we are thinking, feeling and behaving and it changes daily, weekly and even monthly depending on our mood and feelings.

Mental health problems are widespread and common, and people can and do recover from them.  Sometimes however, these feelings stay with us for longer periods of time and develop into more serious problems.  Some people are more anxious than others about their health.  If you are experiencing emotions or behaviours that are difficult or hard to manage seek help.

West Berkshire Council wants everyone to be more aware of their mental health and help you to discover simple steps to look after your mental health and wellbeing. That's why we're promoting the Public Health England and NHS Every Mind Matters campaign to all residents in West Berkshire. There is a free NHS online tool, which helps you to create a personalised action plan that gives you simple steps and practical advice that you can build into your daily routines in order to help you cope with life's ups and downs, and to get more out of life - whether it's how to deal with stress and anxiety, boost mood, improve sleep or feel more in control. Please visit the webpage to find out more:

Speak to someone

In the first instance if you need urgent help but it’s not an emergency, visit your GP.  In general it is a good idea to speak to your GP about your mental health.  Don't feel worried about going to see your GP, they are there to help you with your mental health as well as your physical health.  GPs see people every day who are feeling anxious, depressed or are having problems coping and want someone to talk to.

The NHS have a useful list of Mental Health helplines.

NHS 111  if you urgently need medical help or advice but it is not a life threatening situation.

If it’s an emergency, call 999 straight away

New referrals - The new adult mental health referral system is now known as The Gateway.  It combines The Common Point of Entry (CPE) and Talking Therapies access hubs.  People may be offered advice and be signposted to other services and support groups if they are not eligible for secondary mental health services.

To contact The Gateway please call - 0300 365 2000 (press option 4)

If it's a crisis - If appropriate, the Crisis Resolution Home Treatment Team (CRHTT) will respond. This is a specialist team of mental health professionals who provide crisis and home treatment support for adults who would otherwise be admitted to a psychiatric hospital. When needed they also help with admissions to inpatient care and support hospital discharge.

Call the Mental Health Crisis Team on 0800 129 9999


What if I have care needs as well as mental health concerns do I have to go somewhere else?

No. West Berkshire Council’s Locality Teams will consider your needs and the outcomes you want to achieve. If you have ongoing needs these will be assessed, and if you are eligible to receive care and support this will be written down in your Support plan.  Contact Adult Social Care on 01635 503050 or use our online Adult Social Care Enquiry form to request information and advice for yourself, or on behalf of someone else.

Listen to Berkshire West CCG, Mental Health Lead, Dr Angus Tallini, on the you tube video on this page, talking about the NHS mental health campaign - Every Mind Matters. Find out more at:


Who else can I talk to?

Cruse Bereavement Care can support you if you are struggling.  Call the National Helpline 0808 808 1677. 

Samaritans  Providing confidential, caring and emotional support 24 hours a day. Helpline 116 123 (free to call) or email:    Details of the Newbury and Reading offices

Talking Therapies  You can refer yourself by completing an online form, calling on 0300 365 2000 or emailing  Weekly ‘Stress less’ workshops are also available.

SANE is a national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness, including family, friends and carers. Open every day from 4.30pm to 10.30pm on 07984 967 708 (READ THE NOTE ON THE WEBSITE REGARDING THIS PHONELINE)


MIND  Infolines Monday to Friday (except Bank Holidays) 9.00am to 6.00pm. 0300 123 3393 or text 86463.

OR West Berkshire Council's Community Mental Health Team (CMHT) Duty Worker on 01635 292020

Self help - where can I go?

Download and keep this handy leaflet Emotional Wellbeing West Berkshire - Guide to Local Mental Health Services Z card listing useful information and contact details.

Eight Bells - Offers a welcoming and supportive environment to anyone who is experiencing mental health issues in Newbury, Thatcham and surrounding areas.  

Recovery in mind – FREE Courses to adults living in West Berkshire designed to increase knowledge and understanding, and to improve confidence in self-managing personal mental health and wellbeing.

Chasing the Stigma  Visit this website and download a useful app (Hub of Hope) where you will find mental health advice and support organisations listed in one place.

NHS Mental Health Apps

SHaRON (Support, Hope and Recovery Online Network) - provides a safe and secure social networking site for people in West Berkshire who are supporting someone with a mental health problem.

Books on Prescription (Reading Well)  Self-health and mood-boosting books at your local library can help you to understand and manage your health and wellbeing using self-help reading.  The scheme is endorsed by health professionals and supported by public libraries.

Living Life to The Full Online self-help website provides short self-help videos which can help you work through problems at your own pace.

Moodzone - tips and advice from the NHS to boost mental health

Whatever you need to know about coping with stressanxiety or depression, or just the normal emotional ups and downs of life - this information, which includes videos, guides and interactive tools, is provided by NHS Choices Moodzone.

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