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General 1 Is your service accessible, consider in general terms how you make your service accessible, in addition to any specific premises issues
NeeryVille Care provides live-in care in the home of the person being cared for in Hungerford and West Berkshire. Care is tailored to individual needs, mobility and daily routine. All carers support people with mobility difficulties, dementia, Parkinsons disease and complex conditions. Available 24 hours a day 7 days a week including bank holidays. -
General 2 What are the eligibility criteria for your service, please include any age restrictions, types of need catered for, etc
NeeryVille Care provides live-in care for adults aged 18 and over in Hungerford, Newbury, Thatcham, Kintbury, Great Bedwyn, Marlborough and surrounding West Berkshire areas. The service supports people with dementia, Parkinsons disease, stroke recovery, cancer, multiple sclerosis, mobility and frailty conditions and post-operative recovery. Call 02081295854 to discuss needs. -
General 3 How are referrals / applications made to your service, include details of who can refer/apply and referral and application process
Families in Hungerford and West Berkshire can contact NeeryVille Care directly by calling 02081295854. Referrals from West Berkshire Council Adult Social Care, Royal Berkshire Hospital discharge teams, GPs and healthcare professionals are welcomed. A free no-obligation care needs assessment is carried out by Daniel Johnson, Registered Care Manager, before any arrangement is agreed. -
General 4 What is your service standard for responding to referrals / accessing services, include timescales for responding to referrals and accessing services
NeeryVille Care responds to all enquiries from Hungerford and West Berkshire families within 24 hours. A care needs assessment can be arranged within 24 hours of first contact. Live-in care can be in place within 24 to 48 hours of assessment. For urgent situations including discharge from Royal Berkshire Hospital we work as quickly as possible. Available 24 hours a day 7 days a week. -
General 5 Who provides / funds your service
NeeryVille Care is a private CQC regulated managed live-in care provider. Care is privately funded in most cases. NHS Continuing Healthcare funding may be available for individuals in West Berkshire whose primary need is a health need. Local authority funded care may be available following a care needs assessment by West Berkshire Council Adult Social Care. Listed on NHS Find Care. -
General 6 Are children, young people, parents / carers charged for your service
Yes. NeeryVille Care is a private pay live-in care provider. Live-in care in Hungerford and West Berkshire starts from 190 per day fully inclusive. NHS Continuing Healthcare and West Berkshire Council funding may be available in some circumstances. -
General 7 Details of charges, whether any help is available with costs
Live-in care in Hungerford and West Berkshire from 190 per day fully inclusive. No hidden fees and no additional charges. A 14 Day Live Well at Home Guarantee is offered. If the arrangement is not right within the first 14 days it can be ended immediately with no notice period and no fees. NHS Continuing Healthcare funding may be available. West Berkshire Council can carry out a care needs assessment under the Care Act 2014. -
General 8 Feedback and complaints procedure
NeeryVille Care has a formal complaints procedure available on the website. All complaints are handled by Daniel Johnson, Registered Care Manager, and acknowledged within 24 hours. NeeryVille Care is regulated by the Care Quality Commission. Complaints can also be raised with the CQC directly. CQC Provider ID 1-21254500455. -
General 9 How will I know my child is safe using this service
NeeryVille Care is a CQC regulated managed provider. All carers placed in Hungerford and West Berkshire are directly employed, hold enhanced DBS checks, are trained to our confirmed standard and are supervised directly by Daniel Johnson, Registered Care Manager. Every arrangement includes a detailed individual care plan. Progress is monitored regularly and changes communicated promptly to the family and healthcare team.
Live-In Care Hungerford and West Berkshire - NeeryVille Care
Costs
From £190 per day for live-in care
Is referral required?
No. Families in Hungerford and West Berkshire can contact us directly by calling 0208 129 5854. Referrals from West Berkshire social workers, discharge planners and healthcare professionals are also welcome.
Referral and Availability Notes
Live-in care in Hungerford and West Berkshire can be arranged within 24 to 48 hours of initial assessment. Available 24 hours a day 7 days a week. Urgent arrangements including hospital discharge from Royal Berkshire Hospital can be made quickly.
Do you cater for special dietary requirements? If so can you provide details?
NeeryVille Care live-in carers in Hungerford and West Berkshire support meal preparation tailored to individual dietary needs. This includes meals for people with diabetes, heart conditions and health-related dietary requirements. Cultural and religious dietary preferences are accommodated. Texture-modified meals for people with swallowing difficulties including Parkinsons disease or stroke. The same familiar carer prepares meals every day.
Language/s
English
Local Offer
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West Berkshire Council do not promote or endorse any of the services listed in this Directory. For more information on this please read our disclaimer.
Contact details
- Name: NeeryVille Care Ltd
- Address: 31 Altior Court 74-76 Shepherds Hill London N6 5RJ
- Phone: 0208 129 5854
- Website: https://www.neeryvillecare.com/live-in-care-hungerford
- Email: info@neeryvillecare.com