Checks to make before using services

Disclaimer

The inclusion of any company / society / group / person’s within the directory should not be used as a recommendation of that company / society / group / person’s name products and / or services. Read the council's Disclaimer | West Berkshire Directory

Examples of range of checks

We would strongly advise that before you use any of the services listed on this directory, you carry out your own checks to ensure the organisation/group is suitable. The list below details a range of checks, however this list is not exhaustive:

Checks to make before using services:

Legal and professional registration

Service standards and policies

  • Do they have any published service standards?
  • Do they have a safeguarding policy and procedures for protecting children and vulnerable adults?
  • Is there an easily accessible complaints procedure?
  • Are there clear procedures for handling urgent situations?

Safety and insurance

  • What provision is made for first aid?
  • Does the organisation have public liability insurance?

Accessibility and practical information

  • Are the premises accessible?
  • Contact the organisation/group to check dates and times of sessions have not changed since they updated their directory listing.

Quality assurance and feedback

  • Are there regular reviews or inspections of the service?
  • Are satisfaction surveys or testimonials available?
  • Can you speak with someone who has already used the service?

Data protection and privacy

  • How is your personal information stored and used?
  • Do they comply with data protection laws (e.g., GDPR)?
  • Is there a privacy policy available for review?